2.1.1. AgentView Changes

2.1.1.1. Subscription Search

A new search facility has been provided in CMP 8.11 to allow subscriptions to be search for based on the customer identity registered in CMP. The changes are detailed in section 3.1.2.1 below.

2.2.2 - Web Services Changes

2.1.2.1. RESTful Web Services

The following new REST web services have been added in CMP 8.11:

• Update account
• Add direct debit
• Cancel direct debit
• Get an account email address
• Update an account email address
• Get registered cards
• Update a registered card
• Cancel a registered card
• Add a service
• Update a service
• Update an agreement
• Update address details
• Activate a subscription
• Update a subscription
• Add subscription attributes
• Update subscription attributes
• Add a service
• Update a service
• Get compatible price plans
• Get compatible packages
• Change price plan
• change serial numbers
• Disconnect a subscription
• Cancel a pending disconnection
• Get termination fees
• Get subscription email address
• Update a subscription email address
• Verify a one-time password
• Generate a one-time password
• Create a workflow

The details of these changes and other RESTful web service changes are detailed in section 3.7 below.

3.1.1. New Screens

No new AgentView screens have been introduced in the CMP 8.11 release.

3.1.2. Changed Screens

3.1.2.1. Subscription Search

In CMP 8.11, the search screen has been enhanced to allow a search for subscriptions based on a subscriber's identity. By selecting a search criteria of 'ID Type' for a subscription, the user can then select a type of identifier and enter a specific value. If there are multiple subscriptions with the same identifier then these will be displayed in the bottom panel for the user to select a record.

3.2.1. New Bulk Actions

CMP 8.11 does not provide any new Bulk Actions.

3.2.2. Changed Bulk Actions

3.2.2.1. Bulk Sales Ledger Adjustments

The Bulk Sales Ledger Adjustments job has been enhanced to optionally allow a service code to be specified for individual records rather than the same service code being used for all records in the input file. If a service code is not specified for a record in the input file then the default service code (defined as a property of the sabre-manage-sales-ledger-adjustment module) will be used.

3.3.1. Daily Operations

3.3.1.1. New Jobs and Daemons

No new jobs have been introduced as part of the CMP 8.11 release.

3.3.1.2. Changed Jobs and Daemons

Order Request Daemon

In CMP 8.11, the Order Request daemon has been enhanced to take subscription orders into consideration. With subscription orders, it is sometimes necessary to send serial numbers to a warehouse as the warehouse may use these as part of a SIM selection process for example.

This change has necessitated a change to the order request JSON schema to include the serial number. The version of the schema has been updated to v1.2

Order Dispatch Job

In CMP 8.11, the Order Dispatch job has been enhanced to now generate an end user communication if an order has been dispatched successfully. Generation of the communications requires additional configuration as defined in section 6.5.2.1 below.

3.3.2. System Management

No changes have been made to any of the options within the System Management menu option in CMP 8.11.

3.3.3. System Monitoring

Job Executions Screen

In CMP 8.11 the Job Executions screen, accessible by clicking on the 'Executions' sub-menu item within the 'System Monitoring' menu option, has been enhanced to include a duration column to show the total duration of the last execution of the job.

3.3.4. System Configuration

No changes have been made to any of the options within the System Configuration menu option in CMP 8.11 .

3.3.5. System Administration

No changes have been made to any of the options within the System Administrator menu option in CMP 8.11 .

3.4.1. New Business Configuration Screens

No new Business Configuration screens have been introduced as part of the CMP 8.11 release.

3.4.2. Changed Business Configuration Screens

No Business Configuration screens have been changed as part of the CMP 8.11 release.

3.5.1. New Pricing Configuration Screens

There are no new Pricing Configuration screens that have been introduced as part of CMP 8.11.

3.5.2. Changed Pricing Configuration Screens

No Pricing Configuration screens have been changed as part of CMP 8.11.

3.6.1. New Web Services

No new SOAP web services have been introduced as part of the CMP 8.11 release.

3.6.2. Changed Web Services

No SOAP web services have been changed as part of the CMP 8.11 release.

3.7.1. New CMP Web Services

3.7.1.1. Activate Subscription Web Service

To support a two-phase subscription sign-up and registration process whereby a sign-up for mobile service and the activation of the subscription following registration occur at different times, a new API is provided that allows a pre-created subscription to be completed in CMP and provisioned on the network.

3.7.1.2. Subscription Web Services

A new Update Subscription web service has been added to allow certain details for a subscription to be updated, namely user name , password, date of birth, gender, marital status and cost centre.

A new Disconnect Subscription web service has been added to allow a subscription to be disconnected from an external system. The disconnection can be immediate or scheduled for a future date. A Cancel Disconnection web service has also been added to enable a pending disconnection for a subscription to be cancelled. Typically, this web service would be used where there is a future disconnection pending and the subscription has changed their mind.

In order to support the retrieval of any charges a subscriber would be liable for prior to disconnection, a new Get Termination Fees web service has been added to return the termination fees a subscription would have to pay based on what date they wish to terminate on.

3.7.1.2.1 Subscription Services

An Add Subscription Service web service has been added that adds a one-off or recurring service to a subscription. An Update Subscription Service has also been added to expire a recurring service on a subscription. Note, the service to be expired cannot be part of a package.

3.7.1.2.2 Subscription Attributes

A Create Subscription Attribute web service has been added that allows a subscription attribute to be created against the subscription and a value set for it. An Update Subscription Attribute has also been added to allow subscription attribute values to be updated.

3.7.1.2.3 Subscription Email Addresses

A Get Subscription Email Addresses web service has been added that retrieves all email addresses registered against the subscription. An Update Subscription Email Address web service has also been added to update the email address registered against the subscription.

3.7.1.3 Change Price Plan

A new web service, Change Price Plan has been added to allow the current price plan on a subscription to be changed to another compatible price plan. The price plan change can be scheduled immediately or at some future date. A price plan change is not possible if the subscription is disconnected or if the subscription is part of an agreement price plan. A plan change is also prevented if the associated agreement has had its bill cycle changed and is not yet on the new bill cycle. Where the subscription has an active contract then the price plan change cannot take effect on or before the end of the early upgrade period or before the notice period ends.

3.7.1.4 Change Serial Numbers

A new web service, Change Serial Numbers has been added to change a subscription's managed and non-managed serial numbers. An array of managed and non-managed serial numbers can be provided as part of the request.

3.7.1.5. Account Email Addresses Web Services

A Get Account Email Addresses web service has been added that retrieves all email addresses registered against an account. An Update Account Email Address web service has also been added to update the email address registered against the account.

3.7.1.6. Direct Debit Web Services

Three new web services have been created to support the creation and management of direct debits:

• Add Direct Debit Details - POST request to add new direct debit details to the account or change existing direct debit details. New direct debit details can only be added to accounts that have a manual payment method. If the account has an existing direct debit then cancellation details are required for the existing direct debit before a new one can be added
• Cancel a Direct Debit - POST request to cancel the direct debit payment method on the account. The account will be automatically put on a manual payment method.

3.7.1.7. Registered Card Web Services

Three new web services have been created to support the query and management of registered cards held against an account:

• Get Registered Cards - GET request to retrieve all cards registered against an account
• Update Registered Card - PATCH request to associate a credit/debit card registered against an account with a subscription on that account
• Cancel Registered Card - POST request to cancel a credit/debit card registered against an account.

3.7.1.8 One-time Password

Two new web services have been added to support the generation, and subsequent verification, of a one-time password that can be sent to a subscriber to validate an action through an external system such as a mobile app.

The Generate One-time Password web service allows a one-time password (OTP) to be generated for a subscription or an account and for that password to be issued via an SMS or push notification for example. The Verify One-time Password web service allows an OTP, entered by an end user, to be verified against the OTP sent to them.

3.7.1.9. Agreement Web Services

A new web service, Update Agreement has been added to update an agreement's bill cycle and/or billing media. Updating the bill cycle forces a bill cycle change on the agreement.

3.7.1.10. Contact Details Web Service

A new web service, Update Contact Details has been added to allow contact and address details to be updated. The web service supports update of personal details, business details, address details and contact details. Validation is provided to ensure contact and address details cannot be erased.

3.7.1.11. Compatible Products Web Services

New web services have been added to allow compatible price plans and compatible packages to be returned for a specific subscription. The Get Compatible Price Plans web service provides a list of price plans that a subscriber can change to based on the current price plan they are on. The Get Compatible Packages web service provides a list of one-off and recurring bolt-ons that a subscriber can subscribe to based on the current price plan they are on or that they are changing to.

3.7.1.12. Workflow Web Service

A new Create Workflow web service has been added to support the creation of a workflow event against a CMP hierarchical entity.

3.7.2. Changed CMP Web Services

3.7.2.1. Subscription Web Services

The GET Subscriptions and GET Subscription web services have been updated to return the base package details of the subscription. In addition, the GET Subscriptions web service has been update to support additional query parameters (filters). It is now possible to query for subscriptions based on a specific non-managed serial number value and also by the identity type and value held against a subscription. The meta data of the response object has been updated to show the number of subscriptions returned in the response (recordCount) and of those, the number that are currently active in CMP (activeRecordCount).

3.7.2.2. Subscription Spend Cap Web Service

The response object of the GET Subscription Spend Cap web Service has been modified to include the type of cap (Partial or full).

3.7.2.3. Allowance Web Service

The Get Allowances web service has been modified to add the purchase identifier to the response object. This allows the distinction to be made between bolt-on and base packages (base packages don't have a purchase identifier associated with them).

3.7.2.4. Account Web Services

The response object of the Get Account web service has been updated to return the mandate received date and direct debit setup method code within the bankPayment container for direct debit customers.

3.7.2.5. Registered Card Web Service

The GET Registered Card web service has been updated as follows:

• The accountNumber element in the request body has been deprecated as the accountId path variable is used instead for the request
• The response object has been updated to return details of the card that has been created against account.

3.7.3. New Business Configuration Web Services

3.7.3.1. Network Web Services

No new RESTful web services have been introduced in CMP 8.11.

3.7.4. Changed Business Configuration Web Services

No RESTful web services have been updated as part of the CMP 8.11 release.

3.9.1. Provisioning Adapter

When CMP is being used in conjunction with the NetEngage OCS, subscribers created in CMP and requiring real-time control of their usage need to be provisioned to the NetEngage OCS along with any allowances purchased as part of the registration process and any spend caps automatically assigned.

Connecting a new subscription on the NetEngage OCS is a two-step process; an initial creation of a pre-active subscription followed by a request to activate it. Both of these steps must succeed in order for the subscription to be connected correctly on the OCS and subsequently in CMP. In CMP 8.11 the two-step provisioning process has been enhanced to support the re-connect process in the case where the first step has succeeded but the second step has failed because a pre-active subscription already exists for example. In this case, an event is generated in CMP to retry the second step of the connection to allow any allowances and spend caps to be added.

6.4.1. New Tables and Views

The following table has been added in CMP 8.11:

• orderDispatchSerialNumberBatchDetail - Table that facilitates the scenario where a warehouse is supplying serial numbers as part of the order dispatch process.

In addition, the 'orderDispatchBatchDetailLine' table has been renamed to 'orderDispatchLineBatchDetail' and the 'orderDispatchBatchDetailLineAttribute' table has been renamed to 'orderDispatchLineAttributeBatchDetail'.

The following views have been added to the database schema in CMP 8.11:

• accountComment - View over table CRS3REP
• bankHeader - View over table CODNREP
• creditCardDebitCardDetailHistory - View over table COG9REP
• directDebitSetupMethod - View over table CUD2REP excluding explanation text 1,2,3 and 4 columns
• oneoffPassword - View over table C4B2CPP (Diary Event Alias)
• oneoffPasswordCode - View over table C4B1REP (Diary Event Code Alias)
• packageGroupMember - View over table CVB5REP
• subscriptionAttributeHistiry - View over table CHBHREP
• termsAndConditionsGroup - View over table COHRREP

6.4.2. New Attributes

The following table attributes have been added in CMP 8.11:

• Table product (CSN0REP), attributes dispatchEventType and dispatchEventCode

6.4.3. Dropped Tables and Views

No tables or views have been dropped in CMP 8.11.

6.4.4. Dropped Attributes

No table attributes have been dropped in CMP 8.11.

6.4.5. Modified Attributes

No table attributes have been modified in CMP 8.11.

6.5.1. Module Configuration Updates

As part of a review of the trigger delay timeout settings currently pre-configured as part of a new installation, the timeout values for the following trigger jobs and daemons have been updated from a trigger timeout of 3 seconds to the values specified below. These values will be automatically applied as part of the 8.11 upgrade:

6.5.2. Manual Configuration

6.5.2.1. Network Table

It should be verified that any of the S1/2/3/4/5 or P1/2/3/4/5/6/7/8/9 description and short decsription fields on the Network table that are currently populate with a blank should be replaced with a null.

6.5.3. Standard Data Population

As part of CMP 8.11, the standard data population scripts used to auto-populate a number of CMP configuration tables for a greenfield installation have been updated. For existing installations, the configuration specified in this section will be automatically injected into the appropriate database table and therefore will not need to be manually configured.

6.5.3.1. Workflow Properties

The following workflow properties will be added as part of the upgrade to CMP 8.11:

Order Dispatch Communication

The following configuration is required to support the generation of an order dispatch communication as part of the end to end orders process:

The workflow SOP/DISS has also been added to the workflow event type (COBXREP) and event code (COCQREP and CVDDREP) tables.

One-time Password

The following configuration is required to support the generation of a one-time password for a subscription or account:

The workflow COMM/OTP has also been added to the workflow event type (COBXREP) and event code (COCQREP and CVDDREP) tables.